career

You will be responsible for seeing every other new patient exam throughout the day. Every 30 minutes you will have another new patient exam. This position will be responsible for making sure you complete all necessary duties from the previous exam before moving on to the next patient. We want to eliminate all shortcuts that could result in emergency visits.

The Treatment Coordinator should be the smiling face that makes each patient want to stay and be a part of our office. Be outgoing, friendly, and personable.

Same Day Starts are becoming part of our culture. As the TC, your goal is to provide the patient with the knowledge base and confidence to convert as many patients as possible to new patients. We want to give the gift of time and convenience, ONE is preferred to get the patient started with their smile transformation. Our patients are excited to start treatment and so are we!

This position is responsible for thoroughly explaining each patient’s treatment plan. Thus, you must have knowledge and understanding of all appliances and procedures recommended throughout treatment. (Expanders, Space Maintainers, Extractions/Exposures, ETC…)

This position is responsible for documenting all details from the New Patient Appointment in the patient’s chart. Be thorough and detailed in chart write ups. Details on professionalism in the patient chart are  included in the Training Manual.

This position is responsible for coordinating the down payment and writing up the contract for all Same Day Starts. You must be comfortable discussing/ handling money, and be very cautious/detailed when taking payments and creating patient proposals.

Daily calls include confirming the new patient appointments for the following day, calling late arrivals and no-shows to reschedule, and follow-up calls to all new patients for their next appointment and to discuss proposal terms.

Follow the TC Checklist for each and every new patient, scan in all appropriate documents, records, and leave detailed notes for all communications with the patient or guardian, billing party, insurance company.

The expectations are to clock in for every shift on time each morning. The third tardy or unexpected absence in 30-days period will result in a probationary period, any violation during the probationary period, will end in a written warning and after two written warnings will result in termination.

You will follow the procedures listed in the Training Manual. The Training will guide you to follow the correct steps for each procedure. It is expected that each Orthodontic Assistant is following every procedure. We want to eliminate all shortcuts that could result in emergency visits.

Same Day Starts is becoming part of our culture. Our goal is to provide the new patient with the convenience of ONE visit. We want to get them in as soon as possible, no more than 15 mins  wait time for SDS. We are excited for them to start treatment and so are they!

On average, an Orthodontic Assistant can see 15-20 patients on any given day. It is important to stay within the allotted appointment time. Each Clinical Manager will run a weekly report to ensure all Orthodontic Assistants are staying within the expected procedure times.

At the end of each visit, you will record the treatment notes in the patient’s chart. The Patient’s chart is a legal medical record. All discussions between the patient, parent, and doctor must be recorded and document what was done during the appointment. Refrain from using slang or unprofessional verbiage. The Training Manual will list the codes and verbiage to be used when documenting in the patient’s chart and scheduling.

Communication is key! We encourage parents to stay involved in their loved one’s treatment by asking questions, and gage & facilitating good oral hygiene. Stay on top of delivering patient feedback,and as needed to family. This can be done in many ways, when directly walking out with the patient, by using oral hygiene videos, or by utilizing the front desk attendees to deliver any additional information to the patient and their parents. Discuss what is being done at today’s visit and what will be done at the next visit. Always introduce yourself to the patient and parent. Talk to the patient! Ask them about their day, their favorite hobbies, sports , movies, ect.vWe care about our patients! Make them Feel at home.

The Clinical Manager will assign daily opening and closing duties. Each of the Orthodontic Assistants are responsible for completing the tasks assigned to them.

The expectations are to clock in for every shift on time each morning. The third tardy or unexpected absence in 30-days period will result in a probationary period, any violation during the probationary period, will end in a written warning and after two written warnings will result in termination.